Bonus Policy
This page sets out how bonuses, free spins and cashback work at Vancouver Casino. Read it with the offer details before you opt in.
A. General rules
1.1 This policy covers every promotion we run, including the welcome offer, free spins and Vancouver Rewards perks.
1.2 Bonus funds are not cash. They become withdrawable only once the playthrough is complete.
1.3 Each promotion lists its own details. If those details and this policy differ, the offer details apply to that promotion.
1.4 Our General Terms apply to all bonus play.
B. Current welcome offer
2.1 Up to C$1,000 back on first 24 hours. Down during your first 24 hours? Your net losses return as bonus funds, capped at C$1,000.
- Minimum deposit: C$10.
- Only your net losses from the first 24 hours count.
- Paid as bonus funds with 1x playthrough.
- Bonus funds expire after 7 days.
- Contribution: 100% on slots, 50% on video poker, 10% on RNG tables, 0% on live games.
2.2 No deposit spins. Sign up to receive 50 free spins. Any spin winnings need 5x wagering. Max cashout: C$100.
C. Bonus abuse and voiding
3.1 Bonus abuse includes:
- opening extra accounts so that one offer can be claimed repeatedly;
- sharing a payment method to claim more than once;
- betting both sides of an outcome to clear playthrough at low risk;
- colluding with other players;
- exploiting faults in any game.
3.2 If we find abuse, we can void the bonus plus all winnings from it, block you from future offers and shut the account.
D. Maximum conversion
4.1 Free spin winnings convert to cash up to C$100 once the 5x wagering is done. We remove anything above C$100.
4.2 The welcome cashback is capped at C$1,000 in bonus funds.
E. Wagering and game types
5.1 Playthrough tells you how many times you must stake a bonus amount before it turns into withdrawable cash.
5.2 Welcome cashback: 1x. Free spin winnings: 5x.
5.3 Games count towards playthrough at different rates:
- Slots: 100%
- Video poker: 50%
- RNG tables: 10%
- Live games: 0%
F. Who can take part
6.1 To qualify, you must be 19+, verified, located in Canada where play is legal locally, and hold a single account registered in your name.
6.2 Every offer may be claimed only once per person and once per payment method.
6.3 Ontario does not permit incentives to be advertised publicly, so offers appear only once you register or log in. In Alberta we do not promote bonuses publicly.
6.4 Self-excluded players and players on a cooling-off break cannot claim offers.
G. Top stake with bonus money in play
7.1 Where a promotion caps the stake on each spin or hand, the limit appears in its offer details, so you see it before opting in.
7.2 Bets above that figure can be voided, together with any winnings they produce.
H. Expiry
8.1 Welcome bonus funds expire after 7 days.
8.2 Other offers expire on the date listed in their details.
8.3 When a bonus expires, we remove the unused bonus balance and its playthrough progress.
I. Opting in
9.1 A bonus is never added unless you choose it. Log in and opt in through the cashier or the promotions area.
9.2 You can turn any offer down. To drop a running bonus, email us. Dropping it removes the bonus balance and its winnings.
J. One bonus running at once
10.1 Only one bonus can be active on your account at any time.
10.2 A new offer becomes available once your active bonus is finished, has expired or has been cancelled.
K. Changes
11.1 Any promotion may be changed or withdrawn by us. What you already earned on an offer you accepted earlier stays intact, unless abuse or a legal requirement is involved.
11.2 Questions? Email mail@vancouvercasino.app.