Help Centre
Play on your terms. Set limits, take a break or step away fully from your account settings, and contact Gambling Therapy or Kindbridge Behavioral Health if you want outside support.
How do I close my account?
Open your responsible gaming settings and choose account closure, or email us and our team will close it. Just need a break? Use a cooling-off period or self-exclusion instead.
Are there any fees?
No. Deposits and withdrawals come with no fee from us.
Which currency is my account in?
All accounts operate in Canadian dollars (CAD). The minimum deposit and minimum withdrawal are both C$10.
What are Vancouver Originals?
Vancouver Originals is our own line of games, found in its own row in the lobby. Open any title and play it like any other game.
Who supplies the live tables?
Authentic Gaming, BetGames and Pragmatic Play Live power our live tables.
How is my account kept secure?
Before your first deposit, we verify your identity (KYC) and location. Pick a strong password, keep it private, and email us if anything looks wrong.
Can I play on a phone?
Yes. Open the full HTML5 version in any mobile browser, or get our app for iPhone, or for Android devices through Google Play.
Safer play tools
- Deposit, wager and stake limits
- Reality checks and play-time reminders
- Cooling-off breaks lasting 24 hours to 6 weeks
- Permanent account closure or self-exclusion
- Quick self-test to check your habits
- KYC identity and location checks before each deposit
- A lower limit applies instantly; a higher one applies after 24 hours