Verification and AML
We verify every player before money moves, to keep our casino closed to fraud, money laundering and underage play. This page explains what we check, which documents we need and what happens when verification fails.
A. Why we verify
1.1 Registration is open only where local law allows it. Canadian rules on age, identity checks and anti-money laundering apply.
1.2 These checks confirm you are an adult aged 19+, that your identity matches the details you provided, and that your location permits play. We accept deposits only after identity and geolocation checks are complete.
1.3 Checks also protect your balance and winnings from misuse by anyone else.
B. Source of funds
2.1 If your activity is larger or unusual, we may request proof of where your funds come from. Examples include recent pay slips, bank statements, tax records, or documents showing a property sale or inheritance.
2.2 Deposits and withdrawals are made in Canadian dollars (CAD). Withdrawals are capped at C$30 000 per month.
C. Screening for sanctions and politically exposed persons
3.1 We screen every account against sanctions lists and registers of politically exposed persons.
3.2 A match does not automatically block you. It triggers extra checks, which may include enhanced source of funds questions.
3.3 We do not accept accounts linked to sanctioned individuals or entities.
D. Ongoing monitoring
4.1 Checks do not stop once you have signed up. We monitor deposits, play and withdrawals for patterns that do not fit an account, such as depositing and withdrawing with very little play, or splitting deposits into smaller amounts to avoid checks.
4.2 If something looks unusual, we may hold withdrawals during our check and email you to ask for more information.
E. Records and reporting
5.1 Verification documents and your transaction records are kept for the period Canadian law requires. Our Privacy Notice explains how this data is stored and protected.
5.2 Where Canadian law requires it, we report suspicious transactions to the authorities. We are legally barred from telling you when a report is filed.
F. Identity and age checks
6.1 When you register, we ask for your full name, date of birth, email and home address. We verify these details electronically where possible.
6.2 If more proof is needed, send us:
- Photo identification: a valid photo ID issued by the government that shows your name and date of birth.
- Address: proof such as a bank statement or utility bill, dated within the past three months, with your name and residential address on it.
- Payment method: evidence that the card, e-wallet or bank account you use belongs to you. For cards, cover all but the first six and last four digits.
6.3 Images must be sharp, in colour, with all four corners of the document visible.
6.4 Every payment method on your account must be registered to you. Third-party payments are not accepted.
G. When verification fails
7.1 Where documents are absent, hard to read or inconsistent with your account details, deposits and withdrawals remain on hold until the problem is resolved.
7.2 Accounts are closed when we discover false documents, an underage player, a prohibited location or ties to financial crime. Winnings on that account may be held back, and we act as Canadian law requires.
7.3 Bonus funds tied to a failed check are removed. See our Bonus Policy and General Terms.
H. Contact
8.1 Send verification documents and questions to mail@vancouvercasino.app.
8.2 For other matters, email mail@vancouvercasino.app. We reply by email.