Privacy Notice
This notice sets out the personal information Vancouver Casino collects and what we do with it. It also covers who sees it, how long we hold it and how to reach us about it.
A. What we collect
1.1 We collect:
- account details: full name, email, home address, birth date, username and password (stored encrypted);
- identity documents, plus the outcomes of our identity, age and location checks;
- payment details: the methods you use, deposits, withdrawals and transaction history;
- play data: bets, wins, game sessions and any limits you choose;
- technical information, for example your IP address, location signals and details about your browser and device;
- messages you email to our support team.
B. Transfers outside Canada
2.1 A few of our partners, such as payment processors, verification firms and hosting companies, handle data on servers in other countries.
2.2 Under our contracts, they must safeguard it to a level comparable to Canadian law. Authorities in other countries may access data stored there under their own local law.
C. Who we share it with
3.1 We share information only as needed with:
- payment processors that handle Interac e-Transfer, cards, Apple Pay, Google Pay, MuchBetter and bank wires;
- identity, age and location verification providers;
- hosting, game supply and email delivery partners;
- authorities, when legally required.
3.2 We never sell personal information.
D. Why we use it
4.1 We process it to manage your account, check your age, identity and location, handle deposits and withdrawals, stop fraud and money laundering, reply to support emails, run our Play Responsibly tools, send offers if you opt in, and improve the site and games.
E. Marketing choices
5.1 We send promotional emails only if you opt in.
5.2 Not interested? Turn them off under account settings, or hit unsubscribe in any promotional email.
5.3 Self-excluded players receive no marketing.
F. Changes
6.1 This notice gets updated when the law or our practices change. Major changes? You'll get an email from us or see a notice the next time you log in.
G. Cookies
7.1 Our About Cookies page covers the cookies we set and how to manage them.
H. Security
8.1 We encrypt data in transit, limit access to staff whose roles require it, and watch our systems for misuse.
I. How long we keep it
9.1 After your account closes, we hold on to your account records and transaction history for the period required by Canadian anti-money-laundering and tax law.
9.2 After that, we delete or anonymise the data.
J. Your rights
10.1 You may ask us to:
- show you the personal data we have on you;
- correct anything wrong or out of date;
- delete it, unless the law obliges us to retain it;
- stop a use you object to, such as marketing.
10.2 We confirm who you are before acting on a request.
K. Age
11.1 Only players aged 19+ may use our site. We do not open accounts for anyone younger.
11.2 If we find data from a person under 19, we shut the account and delete the data, except records we are legally required to keep. See our Underage Gambling Policy.
L. Legal grounds
12.1 We rely on:
- our contract with you, to manage your account and games;
- legal duties, for age, identity and money laundering checks;
- legitimate interests, for fraud prevention and site security;
- your consent, which covers marketing and optional cookies.
M. Contact
13.1 Send any privacy questions and requests by email to mail@vancouvercasino.app.