Underage Gambling Policy
Vancouver Casino is for adults aged 19 and over only. Here you'll find how we stop minors from playing and what parents and guardians can do at home.
A. Adults only
1.1 Account sign-up, deposits and every game at Vancouver Casino, free spins and promotions included, are for players aged 19+ only.
1.2 We offer our games only where local law permits them. Canadian rules for age checks, ID verification and anti-money laundering apply.
1.3 Our advertising targets adults only. Promotions are never created to attract minors.
B. Filtering and parental controls
2.1 Most home routers, phones, tablets and computers have built-in parental controls. Turn them on to stop access to gambling sites and app downloads.
2.2 Filtering software can block gambling content across a household network. Check your device or internet provider settings for the options available to you.
2.3 Set screen locks with codes your children do not know, and require a password for app store purchases.
C. Shared devices
3.1 If others in your home use the same device:
- sign out when each session ends;
- block your browser from saving your password;
- store card and e-wallet information where others cannot get to it;
- never let anyone under 19 play on your account, even to watch.
3.2 Any activity on your account is your responsibility. Allowing a minor to play breaches our General Terms.
3.3 For more on what your browser stores, see About Cookies.
D. How we check age
4.1 At registration, you provide your full legal name, birth date and home address. We check these against independent data sources.
4.2 No deposit is accepted until identity and geolocation checks are complete. With no deposit, play is not possible.
4.3 If we cannot confirm your age electronically, we request current photo identification issued by a government. The account stays restricted until we confirm you are 19+.
4.4 We can run fresh age checks at any time, including at withdrawal. Details are in Verification and AML.
E. When a minor is identified
5.1 We immediately close any account that a person under 19 owns or uses.
5.2 Winnings are void. Deposits are handled as Canadian law requires.
5.3 If an adult account holder allowed a minor to play, we may close that account too.
5.4 We delete any personal data collected from a minor, unless the law requires us to keep it. See our Privacy Notice for more detail.
F. Tell us
6.1 Think someone under 19 is playing at Vancouver Casino? Email us the account name or linked email address, if you know it. Every report gets followed up.
6.2 Concerned about a young person's gambling? Gambling Therapy offers free, confidential support.
G. Contact
7.1 To report a suspected underage account, email mail@vancouvercasino.app.
7.2 For age verification questions, email mail@vancouvercasino.app.
7.3 For anything else, email mail@vancouvercasino.app. We reply by email.